Shipping Policy
Effective as of 4-16-2026
1. Shipping And Delivery Options
Flat-Rate Priority Shipping $12.95
2. Processing Time
Orders are processed within 3 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. Cancellations
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling, please contact us.
4. Returns
All sales are final, and returns are not accepted.
5. Delayed Orders
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the sellers liability. For delayed orders, please first contact the shipping carrier for the items status.
6. Damaged Orders
McArthur's Colorful Candles is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged reach out to us so that we may assist you in filing a claim with the shipping provider.
7. Shipping Restrictions
Orders cannot be shipped to Alaska and Hawaii
Orders cannot be shipped outside of United States Territory
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the U.S. As such, any unauthorized items for air shipment may require a different shipping method.
8. Contact
For questions about this shipping policy, contact us at ttiera@mcarthurscolorfulcandles.com